Privacy Policy — Shukrana Cuisine
Shukrana Cuisine (“Shukrana Cuisine,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, use our services, contact us, or otherwise interact with Shukrana Cuisine.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
Information You Provide Directly
Name
Phone number
Email address
Billing and delivery address
Order and purchase information
Payment information
Catering or event details
Dietary preferences or food-allergy information that you choose to provide
Information submitted through contact forms, emails, texts, or other communications
Account or login information, if accounts are available on our website
Information Collected Automatically
When you visit our website, we may automatically collect certain information, such as:
IP address
Browser type and device information
Operating system
Pages visited and website activity
Referring website or source
Date and time of visits
Cookies and similar technologies
2. How We Use Your Information
We may use the information we collect to:
Process and fulfill food, catering, and delivery orders
Process payments and refunds
Communicate with you regarding your orders or inquiries
Provide customer service
Coordinate deliveries and catering services
Respond to requests and feedback
Improve our food, services, website, and customer experience
Send promotional communications where permitted by law and consistent with your preferences
Detect, prevent, and address fraud, security issues, or misuse
Maintain business and transaction records
Comply with applicable laws and legal obligations
3. Payment Information
Payments made through our website may be processed by third-party payment processors. Shukrana Cuisine generally does not directly store your complete credit or debit card number.
Payment processors may collect and process payment information according to their own privacy policies and terms.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand how visitors use our website, and measure the effectiveness of our services and marketing.
You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
5. How We Share Information
We do not sell your personal information for money.
We may share information when reasonably necessary to operate our business, including with:
Payment processors
Delivery providers and drivers
Website hosting and technology providers
Customer communication and marketing service providers
Analytics providers
Professional advisors, such as accountants, attorneys, or insurers
Government authorities or other parties when required by law or legal process
We may also share information when necessary to protect the rights, safety, property, or security of Shukrana Cuisine, our customers, employees, or others.
6. Delivery Information
If you place an order for delivery, we may provide necessary information—such as your name, address, phone number, and relevant order details—to delivery personnel or delivery service providers so that your order can be completed.
We only intend for such information to be used for legitimate delivery and service-related purposes.
7. Marketing Communications
If you provide your contact information or otherwise consent to receive marketing communications, we may send you information about:
New menu items
Promotions and special offers
Catering services
Events
Shukrana Cuisine updates
You may unsubscribe from promotional emails by using the unsubscribe option included in those messages.
Transactional or service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfill your order or provide our services.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment services, ordering platforms, or other services.
We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
9. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online is completely secure. Therefore, we cannot guarantee absolute security of your information.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide our services
Complete transactions
Maintain business records
Resolve disputes
Prevent fraud
Comply with legal, tax, accounting, or regulatory requirements
When personal information is no longer reasonably required, we may delete or securely dispose of it in accordance with our policies and applicable law.